Support Services
Support services available
There are a range of support services available to assist you with your specific learning requirements including:
- LLN assessment and support
- Immediate general support
- Referral to external support services
- Complaints & appeals process
- ‘Help Requests’ via the student portal (bottom right corner of screen)
- Sessions at the start of each accredited program to clarify expectations, rights and responsibilities
- Individual coaching and assessment support from trainers and assessors as required
- Verbal knowledge questioning where possible
- Making reasonable adjustments to your assessment process
- Telephone and email support from trainers and assessors throughout your training and assessment
- Advice on current and future learning and assessment pathways
- Support provided by student administration
- Contact details for key industry bodies
- Language, literacy and numeracy (LLN) support
- Referral to physical disability, counselling or other third party support services
You can access the ‘Student Handbook‘ for more information.
LANGUAGE, LITERACY AND NUMERACY (LLN)
Depending on your course, students may need to complete an LLN test prior to commencement. This helps us confirm suitability for the course and offer early support if required.
- For certificate III or IV qualification enrolments, a diagnostic LLN tool (e.g. LLN Robot) will be used.
- For certificate II or short course enrolments, a brief LLN screening quiz will be used as part of the enrolment process. If students do not achieve 80% or higher on this quiz, a team member will follow up with relevant students to determine if a full diagnostic LLN assessment is required.
Students should also be comfortable using email, uploading documents, and accessing our LMS. If digital literacy is a barrier, please let us know—we can provide alternatives such as printed materials or additional support.
If you believe that you, or the student you are booking, require support in the above LLN skills, please inform us so we can arrange a formal LLN assessment and any required supports. Additionally, if an EnerTrain trainer/assessor notices that additional supports may be required, they will discreetly discuss these with the student and contact our coordination team, to arrange an LLN assessment and develop a customised support program with.
Please contact us at any time, before or during your program, to discuss any specific LLN support you may need to successfully complete your program or course.
Immediate Support
If you are in distress and need immediate support, we strongly suggest contacting one of the below free support services:
- Lifeline (24hrs a day): 13 11 14
- Headspace: 1800 650 890
- Mental Health Line: 1800 011 511
- Suicide Call Back Service: 1300 659 467
- Beyond Blue: 1300 22 4636
- Disability Advocacy Network Australia: 1300 186 453
- Safe Steps Family Violence Response Centre: 1800 015 188
- Reading Writing Hotline: 1300 655 506
Complaints and Appeals
See the ‘Student Handbook‘ for information about how to submit a complaint or appeal.