Support Services

Student support services

EnerTrain offers a range of support services to ensure you can meet your learning goals.

  • LLN assessment and support
  • Immediate support
  • Complaints & appeals

Support services available

There are a range of support services available to assist you with your specific learning requirements including:

  • Sessions at the start of each accredited program to clarify expectations, rights and responsibilities
  • Individual coaching from trainers and assessors as required
  • Telephone and email support from trainers and assessors throughout your training and assessment
  • Advice on current and future learning and assessment pathways
  • Support provided by student administration
  • Contact details for key industry bodies
  • Language, literacy and numeracy (LLN) support
  • Referral to physical disability, counselling or other third party support services


Access the EnerTrain ‘Student Support Services Policy’ and related procedures in the ‘Student Handbook’.


It is important that you have adequate LLN skills to meet the learning and assessment requirements of your specific program or course. Our accredited programs in particular, have minimum requirements that may impact your eligibility for the program or impact your ability to successfully complete all of the required learning or assessment activities.

There is opportunity for you to indicate any LLN support you may need in our Pre-enrolment Questionnaire. Additionally, your trainer/assessor can evaluate your LLN levels and develop a support program with you, if this is not identified during pre-enrolment.

EnerTrain uses verbal and written tools to evaluate your LLN skills against the:

​Please contact us to discuss any specific LLN support you may need to successfully complete your program or course.

Immediate Support

If you are in distress and need immediate support please don’t hesitate to contact:

  • Lifeline (24hrs a day): 13 11 14
  • Headspace: 1800 650 890
  • Mental Health Line: 1800 011 511
  • Suicide Call Back Service: 1300 659 467
  • Beyond Blue: 1300 22 4636

Complaints and Appeals

See the ‘FAQ‘ page and ‘Student Handbook‘ for information about our policies and procedures in these areas.​