Terms and Conditions

At EnerTrain, transparency and accountability are at the core of our training delivery. Our Terms & Conditions outline the rights and responsibilities of both students and EnerTrain, ensuring that all parties are informed, protected, and aligned with national compliance standards. Whether you’re enrolling in a short course or a full qualification, we encourage you to read through this document carefully so you understand your obligations, entitlements, and the mechanisms in place for support, refund, and complaints.

This document covers:

• Census date and deferral rules – Know the key deadlines that affect your enrolment, fees, and deferral options.

• Fees, payment terms, and cancellation conditions – Clear guidance on your financial obligations and how we manage refunds and cancellations.

• Refunds – Including eligibility for special circumstances and what documentation is required.

• Disclosure of information – How we handle your personal information and what is shared with government agencies.

• Certification and training guarantees – Your rights regarding the issuance of qualifications and how we ensure quality under the Standards for RTOs.

• Provider default and changes to services – Your options if EnerTrain cannot deliver a course or if changes affect your program.

• Third-party arrangements – Confirmation that all training is delivered directly by EnerTrain.

For full details, please download and review the complete document HERE.